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Terms & Conditions

These terms set out the basis on which Lumenara provides its leadership and executive development services. We have written them to be straightforward. If you have any questions, please write to us.

Effective Date: 1 May 2025  ·  Last Updated: 12 May 2025

01 Definitions

In these Terms and Conditions, the following words have the meanings given:

  • "Lumenara" / "We" / "Us" / "Our" refers to Lumenara, a professional advisory practice registered and operating in Bangkok, Thailand.
  • "Client" / "You" / "Your" refers to any individual or organisation that engages with Lumenara's services or enquires through our website.
  • "Services" refers to the leadership and executive development offerings described on our website, including the Leadership Reflection Session, Leadership Development Programme, and Executive Advisory Retainer.
  • "Session" refers to any scheduled one-to-one or group meeting conducted as part of a Service engagement.
  • "Materials" refers to written summaries, frameworks, outlines, or reference documents provided to clients as part of a Service.
  • "Agreement" refers to these Terms and Conditions together with any written engagement confirmation exchanged between Lumenara and the Client.
  • "Website" refers to the Lumenara website accessible at lumenarax.world.

02 Acceptance of Terms

By using our website, submitting an enquiry, or proceeding with a Service engagement, you confirm that you have read and accepted these Terms and Conditions in full.

You confirm that you are at least 18 years of age and, if acting on behalf of an organisation, that you have the authority to enter into this Agreement on the organisation's behalf.

If you do not agree with any part of these Terms, please do not use our website or engage our Services. We are happy to answer questions before you proceed.

03 Service Description

Lumenara provides professional advisory and development services in the area of leadership and executive practice. Our current offerings are:

  • Leadership Reflection Session — a one-to-one session supporting a leader in stepping back, examining current challenges, and framing practical intentions. Includes a written reflective summary.
  • Leadership Development Programme — a structured multi-session engagement supporting a leader or small group in building everyday leadership habits. Includes session materials and a development outline.
  • Executive Advisory Retainer — an ongoing advisory relationship providing a confidential sounding board for senior leaders. Includes regularly scheduled sessions and session notes.

Services are delivered in English. Sessions are conducted in person at our Bangkok office or remotely by video call, by mutual agreement. All Services are advisory and developmental in nature. No medical, legal, financial, or regulated professional advice is provided.

Service availability is subject to practitioner capacity. We will communicate any limitations at the time of enquiry.

04 Engagement & Scope

Each Service engagement begins with a written confirmation from Lumenara, typically by email. This confirmation sets out the scope, schedule, and fee for the engagement.

Any material changes to the agreed scope — such as additional sessions or deliverables — require written agreement from both parties before proceeding.

Lumenara makes reasonable efforts to maintain continuity of the assigned practitioner throughout an engagement. In the event that this is not possible, we will notify you and discuss a suitable arrangement.

Our Services are intended for professional development purposes. Clients are expected to engage in good faith and to apply their own judgment in all decisions. Lumenara does not take responsibility for decisions made by clients.

05 User Responsibilities

When engaging our Services, you agree to:

  • Provide accurate and complete information when making an enquiry or during sessions.
  • Attend or be available for scheduled sessions at the agreed time, or give reasonable notice of unavailability.
  • Use Materials and session content solely for your own professional development.
  • Treat Lumenara practitioners and any other participants with respect and professionalism.
  • Not share session recordings, notes, or Materials with third parties without our written consent.
  • Not represent our Services or Materials as your own work or use them for commercial resale.

You agree not to use our website or Services for any unlawful purpose, including but not limited to fraud, harassment, or any activity that would be harmful to others.

06 Payment Terms

Fees for Services are as published on our website at the time of engagement. All fees are quoted in Thai Baht (฿) inclusive of applicable taxes unless otherwise stated.

Payment terms are confirmed in the written engagement confirmation. For single-session services, payment is typically requested prior to the session. For programme and retainer engagements, a payment schedule will be agreed at the outset.

We accept payment by bank transfer. Payment details will be provided in the engagement confirmation. Receipts are issued upon request.

Lumenara reserves the right to adjust its fees from time to time. Any change in fee will be communicated before it applies to an existing engagement.

07 Cancellation & Rescheduling

We understand that plans change. Our approach to cancellation and rescheduling is as follows:

  • More than 48 hours' notice: Sessions may be rescheduled without charge.
  • Less than 48 hours' notice: The session fee may be retained unless exceptional circumstances apply, at Lumenara's discretion.
  • No-show: Where a client does not attend and has not given notice, the session fee is non-refundable.

For programme and retainer engagements, cancellation of the overall engagement requires 14 days' written notice. Fees for sessions already delivered are non-refundable. Fees paid in advance for sessions not yet delivered will be considered for refund or credit, subject to the terms agreed at engagement.

Lumenara reserves the right to reschedule a session in the event of practitioner unavailability. We will give as much notice as possible and offer an alternative time promptly.

08 Confidentiality

We treat the content of all sessions as confidential. Session notes and summaries are shared only with the client, unless agreed otherwise in writing.

Lumenara will not disclose information shared in sessions to third parties, except where required by law or where the safety of any person is at risk.

Clients are asked to treat the content of their sessions with similar discretion, in particular where sessions involve discussion of colleagues, teams, or third parties. We encourage respectful handling of any information discussed in the context of leadership challenges.

Nothing in this section prevents Lumenara from using anonymised, non-identifiable insights for the purposes of developing its practice or preparing general written materials.

09 Intellectual Property

All frameworks, methods, written Materials, and content provided by Lumenara remain the intellectual property of Lumenara. We grant clients a personal, non-exclusive, non-transferable licence to use such Materials for their own professional development.

You may not reproduce, distribute, adapt, or publish Lumenara Materials without our prior written consent.

Any content, notes, or information shared by clients during sessions remains the client's own and will not be used by Lumenara beyond the purposes described in our Privacy Policy.

10 Limitation of Liability

Lumenara's Services are advisory in nature. We do not make representations about outcomes, performance, or results. The application of any insights or intentions arising from sessions remains entirely at the client's discretion and judgment.

To the fullest extent permitted by applicable law, Lumenara's total liability to any client in connection with Services provided shall not exceed the fees paid by that client for the relevant engagement.

Lumenara is not liable for any indirect, consequential, or incidental losses arising from the use of its Services or Materials.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

11 Amendments

Lumenara may update these Terms from time to time to reflect changes in our practice, services, or applicable law. We will post the updated version on this page and update the "Last Updated" date above.

For existing engagements, material changes will be communicated directly. Continued use of our Services after an update to these Terms constitutes acceptance of the revised version.

We recommend reviewing this page periodically. If you have any questions about a change, please contact us.

12 Governing Law & Dispute Resolution

These Terms and any disputes arising from them are governed by the laws of the Kingdom of Thailand. The courts of Bangkok shall have exclusive jurisdiction over any matter arising in connection with these Terms.

We prefer to resolve any concerns informally. If you have a concern about our Services or these Terms, please contact us in the first instance and we will do our best to address it promptly and fairly.

Where a formal dispute cannot be resolved by discussion, the parties agree to first attempt resolution through a mutually agreed mediator before pursuing litigation.

13 Contact

For any questions or concerns regarding these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Phone: +66 2 235 6740
  • Address: 19 Sathorn Nuea Road, Silom, Bang Rak, Bangkok 10500, Thailand

We aim to respond to all enquiries within 2 working days.